In this age of complicated customer service telephone queue and routing systems, it's so nice when your call is answered right away. I've experienced this twice today.

First, I had to call Verizon. I picked up the phone, dialed the number, and had my issue resolved all within one minute. There was no wait after I pressed zero to be routed directly to a representative.

Then, I had to call Marsh. They may be under scrutiny but they run my insurance coverage from the Association of the Bar of the City of New York, and I finally got around to asking them to change my mailing address. I dialed the toll-free number and a live person answered instantly. The call took 50 seconds.

Of course, Verizon Wireless is the best. They get everything exactly right, and I never have to call them at all.