November 25, 2003

Hello Moto 


I'm getting the sense that the urgency for innovation from cell phone manufacturers has resulted in some cut corners on quality control.

To take advantage of AT&T's GSM network (and a more favorable calling plan only available with it), I bought a Motorola T720 phone. It's much flashier than the v60 I previously used; it has a color display, is capable of all kinds of Internet applications, and improves even more upon the streamlined and compact design of Motorola flip-open phones.

But this morning I experienced the most recent example of a problem stemming from basic operation. My cell phone had been plugged in overnight, charging. When I went to unplug the phone, however, the phone was off. I pushed the "on" button and nothing happened. Finally, after unplugging the actual cord from the outlet and re-inserting it, the phone came on.

In fact, the 720 has these kinds of problems all the time. It will turn off when I end a call. It will say it's charging when afterwards, the battery level is somehow lower. Occasionally with the v60 I experienced similar irritations that were easily solved by power cycling, but on the 720 they seem much more frequent.

The v60 was like Mac OS 8.6--graciously antiquated but relentlessly reliable. I'm saving my old phone in case I ever want to go back.

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